FAQ's
Q: How many people can sleep in a Tent?
A: At Campmates we have two sizes of family tent available, the standard sleeps 2-4 people and the large tent sleeps 4-6 people.
Q: Can I bring my friend or family member?
A: As long as you have at least one child with you then yes of course.
Q: Can we get to the campsite by train?
A: Yes, there are bus stops within 1/2 a mile of the campsite and in the summer holidays the New Forest beach bus service stops approximately 150 yards from our entrance.
Q: Do I have to pay for any trips?
A: We do not charge for any guided trips.
Q: Do your tents have electricity?
A: Unfortunately not but we do have electricity under our shelter which can be used for charging telephones.
Q: Do you have a fridge?
A: We hire Ice Packs for coolboxes but we don't have a fridge onsite.
Q: When do I have to pay?
A: If you would like to guarantee your holiday dates, you can pay a £50 deposit now and pay the balance won’t be due until 28 days before the arrival date.
Q: Can we park near the tents?
A: Unfortunately not but there is plenty of grass parking next to the Campmates base.
Q: Are there showers and toilets onsite?
A: Yes there are toilets and showers onsite.
Q: Can we bring dogs?
A: We love dogs but a lot of people are wary of them and because you will be in a large close community, unfortunately we have to say no.
Q: Will there be an onsite Campmates Representative?
A: Yes, our friendly Reps will be there at set hours each day and all day on arrival and departure days.
Q: What time can we check in and out?
A: Guests can arrive anytime between 2.30pm and 6.30pm on arrival days, all guests must vacate at 10.30am on departure days.